Medicine Order Line
The Medicine Order Line (MOL) is under increased pressure at the moment. We recognise this is causing patient concern and we apologise for any inconvenience this is causing. MOL staff are working hard to resolve the temporary service issues. As a result, the time you are waiting in the call queue may be longer – please be patient
If any patients have access to email, please email the MOL with your name, date of birth, GP surgery and telephone number – one of the MOL operators will call you back within 48 hours to process your prescription request
firstname.lastname@example.org for those who would normally call the 01246 number
email@example.com for those who would normally call the 0115 number
If any patients have access to the internet / apps, could we please suggest you try these alternative ordering methods (online ordering via the practice / NHS app). This will free up the busy phone lines for patients who have no other means of ordering their repeat prescriptions
With the upcoming Jubilee bank holiday, the MOL is accepting prescription requests up to 14 days early rather than the usual 7 days early. This means prescriptions can be ordered from May 19
PRESCRIPTIONS MEDICINE ORDER LINE
The Medicine Order Line (MOL) is a way for you to order your repeat prescriptions over the telephone.
The MOL service has started and will be open from 8AM to 4PM Monday – Friday (excluding bank holidays).
The telephone lines are staffed by fully trained Medicine Order Line Operatives (MOLOs) who will go through your repeat prescription and check which items you need. The medication request is processed while you are on the telephone and is then sent electronically to your GP practice to be signed. The prescription will then be sent on electronically to your chosen pharmacy.
Patients on regular medication will require repeat prescriptions and for a safer and speedier service repeat prescriptions are now computerised. Please allow 48 hours for your repeat prescription to be processed. (Bank holidays and weekends not included).
We are not able to issue repeat prescriptions at weekends, on public holidays or outside of normal surgery hours.
The prescriptions query line at the surgery is open from 2:00pm - 5:00pm.
Due to the large number of requests we process each day and the increased risk of making mistakes, we are unable to take orders for repeat prescriptions over the telephone.
Requests can be submitted
- Online via SystmOnline https://systmonline.tpp-uk.com/
- By email to firstname.lastname@example.org
- Via the Medicines Order Line (please see above for further information)
Please include your name, DOB and address in the body of the email and then list the items and quantities that your require.
(the practice does not accept any responsibility for emails not received due to technical failures on your end which may be due to your email device/application not being setup correctly or lack of network connectivity, or mis-spellings in the email address, please ensure you type the address as above carefully and correctly, if you are having difficulties please use another method to submit your prescription, the email address does not automatically acknowledge receipt of your emails)
- By post (remember to include a stamped self-addressed envelope, if you want the prescription posted back to yourself)
- In person by coming to reception