Online Consultations System
We have introduced a new way for patients to get in touch with the surgery.
You can continue to get in touch with us the way you do currently, or if you prefer you will be able to use the below online form to request an appointment without having to ring the surgery.
You can also use the form to request:
- a Private letter from your GP (Please note there is usually a charge for these)
- fit (sick) notes
- a query about a prescription request
(please submit repeat prescription requests in the usual way)
- updates on referrals
- Test results
For medical requests your request will be reviewed by a GP who will look into your records and advise our admin team to book an appropriate appointment based on your request form.
You will then receive a message or telephone call on the same day from the admin team with an appointment, or a call from the GP if they deem your request to be urgent.
For admin requests your request will be read by the admin team who will respond, or depending on the query they may: book an appropriate appointment or they may need to pass this onto an appropriate clinician.
The form will be open daily from 7.30am to 9.00am Monday - Friday.
(when the form is closed you will still have to contact the surgery on 01246 277287)
We will be starting the service with a limited number of appointments each day and then reviewing this periodically and increasing this capacity as and where possible.
Please note all messages sent into the surgery are saved onto your medical record.
Appointments with a Doctor or Nurse: We work hard as a team to provide good appointment availability, we realise how important it is for patients to have quick access to an available appointment slot. There are several appointment lines into the surgery and when they are busy there is a queuing system, and you will be informed where you are in the queue.
Our Staff always try to answer the lines promptly but there will obviously be times of high demand where a short wait is inevitable.
Our appointment system allows patients to pre-book an appointment up to 6 weeks in advance. Routine appointments are usually available within a few days, however this situation may change during busy periods.
For genuinely urgent medical problems that cannot wait, patients will normally be seen on the same day.
When requesting an appointment, the receptionist will confirm your contact details, and to help the Doctor or Nurse, our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.
When you have booked an appointment with one of our Doctors for a call back, our Doctors will try 2 times to get in touch with you on your chosen telephone number.
Extended Access Appointments
Information on the extended access appointments
Times
You can Book Appointments Online at:
systmonline.tpp-uk.com
www.nhsapp.service.nhs.uk/login
Appointments booked online should be for routine reasons only. Do not use the online booking facility should you need a private appointment or for any insurance/solicitor or medical appointments. which generally need to be agreed with the practice before and will incur a private fee and need longer than a standard appointment slot. To book these please call reception as usual and they will arrange this for you.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
111 Service in Derbyshire
999 is for emergencies only and should not be used for seeking advice as the 111 service is available 24 hours a day to assist.
Patient advice is available via the 111 service 24 hours a day. They will provide help with enquiries about health information, checking your symptoms, winter welling and various health topics, such as sexual health and men's/women's health.
They can also be called for advice when the surgery is closed. Information about whether you need to see a pharmacist/GP or may need an ambulance is available. Depending on your circumstances they may send out a clinician or ask you to go to one of the Walk-in centres, staffed by 111 medical staff. Pharmacists are also available to answer questions about colds, the flu and other day to day or seasonal ailments.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.00am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.