Make An Appointment?
Appointments with a Doctor: We work hard as a team to provide good appointment availability, we realise how important it is for patients to have quick access to an available appointment slot. There are several appointment lines into the surgery and when they are busy there is a queuing system, and you will be informed where you are in the queue. Our Staff always try to answer the lines promptly but there will obviously be times of high demand where a short wait is inevitable. Our appointment system allows patients to pre-book and appointment up to 4 weeks in advance. Routine appointments are usually available within a few days, however this situation may change during busy periods. For genuinely urgent medical problems that cannot wait, patients will normally be seen on the same day.
Please remember appointments are only 10 minutes long so only one problem can be dealt with per appointment
When requesting an appointment, the receptionist will confirm your contact details, and to help the Doctor, our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.
When you have booked an appointment with one of our Doctors for a call back, our Doctors will try 2 times to get in touch with you on your chosen telephone number.
Appointments with a Practice Nurse: For routine appointments call the surgery and we will offer the soonest available appointment.
You can Book Appointments Online at: https://systmonline.tpp-uk.com
Appointments booked online should be for routine reasons only. Do not use the online booking facility should you need a private appointment or for any insurance/solicitor or medical appointments. which generally need to be agreed with the practice before and will incur a private fee and need longer than a standard appointment slot. To book these please call reception as usual and they will arrange this for you.
111 Service in Derbyshire
999 is for emergencies only and should not be used for seeking advice as the 111 service is available 24 hours a day to assist.
Patient advice is available via the 111 service 24 hours a day. They will provide help with enquiries about health information, checking your symptoms, winter welling and various health topics, such as sexual health and men's/women's health.
They can also be called for advice when the surgery is closed. Information about whether you need to see a pharmacist/GP or may need an ambulance is available. Depending on your circumstances they may send out a Clinician or ask you to go to one of the Walk-in centres, staffed by 111 medical staff. Pharmacists are also available to answer questions about colds, the flu and other day to day or seasonal ailments.