PPG Minutes Archive

Minutes of the WPPG Meeting held on 18 July 2023

Present:

Judith Stanley
Ian Edmundson
Sue Ottowell
Angie Baker
Spencer Hoskin
Carole Sadler
Dr Ali Al-Sahab
Libby Morris
Bridget Dunks
Ann Bailey
Maddie Simpson – PCN
Tracey Lawson

Apologies:

Dr S Savage
Ruth Ludford
Philip Abbott
Mike Little
Sheila Smith

1. Welcome and Introductions

Judith welcomed everyone to the Meeting.

2. Minutes of Previous Meeting

Unfortunately Robinson's had not been in touch with an answer with regards to the speed ramp. Angie will contact them.

Other than that, the minutes of the meeting on 18 April 2023 were agreed as a true and correct record.

3. Presentation from Maddy Simpson

Maddy Simpson from the Primary Care Network did a short presentation with regards to what the Primary Care Network was and what they did.

The presentation is attached.

Judith thanked Maddy for her enlightening presentation.

4. Feedback from Group Reps

Ian reported that he had no feedback from any meetings.

Judith thanked Ian.

5. Items from the suggestion box

There had been one comment in the suggestion box with regards to the telephone system when contacting the Surgery.

Angie explained that the Surgery has a telephone system which allows 8 callers to be on hold at any one time and if there are more in the queue it will give an engaged tone.

Judith thanked both Spencer and Tracey.

6. Promoting on-line triage forms

Dr Ali Al-Sahab explained to the members that NHS England are trying to improve access to GP Services and the Surgery had started a new on-line service for patients to use. The online access is available between 7.30 and 9.00 am weekdays or until 30 patients have used the service. This can be accessed via the surgery website where the patient completes the appropriate form. A GP Partner will triage these requests and deal with each problem as required. It is hoped that with patients using this system it will improve the access on the phones for other patients. A text has been sent to all patients promoting this service as well as being on the TV screen in the waiting rooms and on the automated message when contacting the Surgery. Dr Ali Al-Sahab asked if patients would help to promote this Service. Some did not have access to the internet, but they will promote it by word of mouth and the members who do have internet access will try to use this if possible.

7. JUCD report

It was decided to defer this item until the next meeting.

Ian wanted to find out whether the report was useful and beneficial to the Surgery.

8. Any Other Business

Following on from the presentation by Maddy it was decided to ask a representative from the Ageing Well Team to come to the next meeting. Tracey will organize this.

Spencer said that he had always received excellent service from the Surgery.

Sue Ottowell said that Ally Farraday, Receptionist was an asset to the team as she had provided excellent service.