Anima Triage Coming 26/11/25 Posted or Updated on 10 Dec 2025

The Practice will soon change over our online triage and communications tool from Accurx to Anima.

Anima is a secure online system that helps us manage appointment requests and admin queries more efficiently. 

This service will commence from 26/11/2025 and will be open 8:00am to 6:30pm from Monday to Friday. 

Our Home Page and our appointments page will be updated with more information over the next few days and weeks.

Our aim is for the transition between platforms to be seamless to the patient, with the link on our website being replaced on one day and us picking up from the new system the next day with no downtime.

The purpose of the triage system is to assess the urgency and best course of treatment for every patient’s medical request.

Our triage team is made up of GP's, who will review medical requests and make all clinical decisions on patient care. These clinicians are supported by senior administration colleagues, who will work under the direction of these clinicians to help process patient requests. This allows the clinicians in the triage team to focus on ensuring people receive the best care to meet their needs – less time on paperwork and have more time for helping patients.

We also receive Admin requests through Anima like we currently do and our admin colleagues in the triage team will be there to deal with these admin requests directly, allowing the clinicians to focus on triaging medical requests.

Anima allows patients to choose how they want to request services from us, makes it easier to manage patient requests and enables better continuity of care for those who need it. 

Anima's online triage forms do capture more information from patients, so it may take you more time to complete these forms, but this information is necessary and will help your GP who reviews the form and will help us to reduce the number of times we have to respond back to you to ask for more information and enable better more informed care quicker.

In the long term, we expect that this new system will also mean a shorter waits on the phone and in the surgery queue, as more patients will be able to contact us online without the need to speak to our reception team. We will still continue to man our telephones and this will always remain an option in contacting the surgery.